這是歷史版本頁面 — 看 TeamViewer QuickSupport 最新版本
幫人修電腦對方不會裝軟體?TeamViewer QuickSupport 能解決什麼
開場先說一個畫面:親戚或朋友打電話來,說電腦怪怪的、開不了某個程式、印表機不會動。你心想直接連過去看最快,但對方連「下載一個軟體」都覺得困難,更別說要他找安裝檔、按下一步、處理權限問題。你只能靠電話一句一句教,講了十分鐘對方還是找不到按鈕,最後兩邊都放棄。
這種時候,一般做法是叫對方裝完整的遠端桌面軟體,但完整版要安裝、要註冊、有時還要管理員權限,對不熟電腦的人來說門檻太高。這類工具的切入點是:把「被連線的那一端」做成一個免安裝、免權限的小程式,對方只要下載、打開、把一組號碼唸給你聽,你就能從自己電腦連過去操作。省掉安裝過程,也省掉教對方操作的痛苦。
01TeamViewer QuickSupport 跟完整版 TeamViewer 差在哪?
QuickSupport 是給「被協助的人」用的精簡版,它只負責讓別人連進來,不能主動連出去。完整版 TeamViewer 可以主動連到別人的電腦,也能被別人連,功能較多。QuickSupport 的設計目的是快速建立連線,所以拿掉了很多完整版才有的功能,例如無人值守存取、檔案傳輸的進階設定等。
02這套軟體需要安裝才能用嗎?
不需要。官方說明指出,QuickSupport 不需要安裝,也不需要管理員權限,下載後直接雙擊執行檔就能開啟。開啟後會產生一組 9 位數的 ID 和密碼,把這組號碼交給你的支援者,對方就能從遠端連進來。這對被協助的人來說是最友善的流程,只要會下載檔案、雙擊執行,其他都不用管。
03對方電腦很舊、記憶體很少,跑得動嗎?
官方列出的系統需求是 Windows 7、8、10、11(32 位元和 64 位元皆可),最低 2GB RAM,建議 4GB,硬碟空間需 100MB,並要有寬頻網路連線。如果你的親友電腦符合這些條件,理論上可以執行。但實際順不順,還是要看當下網路品質和對方電腦的整體狀態,官方沒有保證老舊電腦一定跑得順。
04連線過程安全嗎?密碼會不會被別人看到?
官方說明提到連線有加密保護,每次開啟 QuickSupport 都會產生新的 ID 和密碼,密碼是動態的,不是固定不變。你只要提醒對方不要把 ID 和密碼隨便貼在公開的地方,連線結束後關掉程式,下次要再連就得重新取得一組新的。這比固定密碼的設定方式相對安全一些。
05這套軟體可以讓我自己主動連到別人的電腦嗎?
不行。QuickSupport 只能被動等待別人連進來,它本身沒有主動連線的功能。如果你需要自己發起連線、控制別人的電腦,你那一端要使用完整版 TeamViewer 或其他遠端桌面軟體。QuickSupport 的角色比較像「被支援端的小工具」,不是一個完整的遠端控制方案。
06對方下載後,要怎麼把連線資訊給我?
對方開啟 QuickSupport 後,畫面會顯示一組 9 位數的 ID 和一組密碼,他只要把這兩組數字用電話、簡訊或任何方式告訴你,你在自己電腦的 TeamViewer 完整版輸入 ID 和密碼,就能發起連線。過程中對方會看到你操作他的電腦,也可以隨時結束連線。
07這套軟體適合什麼樣的人使用?
適合兩種人:一種是常被親友拜託修電腦、需要快速連到對方電腦處理問題的人;另一種是電腦不熟、需要別人幫忙但不想自己安裝複雜軟體的人。對前者來說,QuickSupport 省去教對方安裝的麻煩;對後者來說,只要會下載和雙擊,就能把控制權交給信任的人。
08我偶爾才幫人修一次電腦,值得特別下載這套嗎?
如果你只是偶爾幫一兩個親友處理電腦問題,QuickSupport 的價值在於對方那端不需要安裝任何東西,你也不用事先幫他設定帳號。你只需要請對方去官方網站下載 QuickSupport,打開後把號碼給你,連線就建立。這比叫對方裝完整版軟體簡單很多,但前提是對方願意配合下載。
09這套軟體有中文介面嗎?
官方資料顯示介面語系是英文,沒有列出中文。也就是說,對方打開 QuickSupport 後看到的是英文畫面,雖然操作很簡單(就是顯示 ID 和密碼),但如果你要協助的人完全看不懂英文,可能需要你在電話中引導他找到正確的按鈕,或先截圖給他看。這點在選擇時要考慮進去。
10這套軟體可以設定成無人值守、讓我隨時連進去嗎?
不行。官方說明明確指出 QuickSupport 不支援無人值守存取,也就是說,每次要連線,對方都必須在電腦前開啟程式、提供當次的 ID 和密碼。如果你需要「不用對方操作就能連進去」的功能,要改用 TeamViewer Host 或完整版 TeamViewer,並在對方電腦上設定固定密碼。
11這套軟體會被防毒軟體擋下來嗎?
官方說明有提到,QuickSupport 有可能被安全軟體標記。這是因為遠端控制類軟體常被惡意程式利用,防毒軟體有時會誤判。如果你或對方遇到這種情況,需要在防毒軟體中手動允許這個程式執行。這不是 QuickSupport 獨有的問題,其他遠端桌面工具也常遇到類似狀況。
12這套軟體跟 AnyDesk 或 TightVNC 比起來,有什麼明顯的差別?
以評分人數來看,TeamViewer 完整版有 570 人評分,AnyDesk 有 291 人評分,QuickSupport 只有 64 人評分,樣本數較少。功能上,QuickSupport 主打免安裝、免權限的快速支援,AnyDesk 也有類似的免安裝方案,但兩者的介面和操作流程不同。TightVNC 是傳統的 VNC 工具,設定較複雜,不適合臨時幫不熟電腦的人。實際選哪套,建議你自己下載試用,看哪個流程對你和對方都最順。
下載與官方連結
前往官方網站 下載 TeamViewer QuickSupport
TeamViewerQS.exe · 連結指向軟體原廠
版本紀錄
- 2026-10-28 TeamViewer QuickSupport 15.83.3 32.9 MB
- 2026-09-29 TeamViewer QuickSupport 15.82.6 32.9 MB
- 2026-08-25 TeamViewer QuickSupport 15.81.5 32.6 MB
再看 3 筆
- 2026-08-14 TeamViewer QuickSupport 15.80.6 32.6 MB
- 2018-03-13 TeamViewer QuickSupport 13.1.1548 15.1 MB
- 2017-12-19 TeamViewer QuickSupport 13.0.6447
這一版改了什麼
What's new in this version:
TeamViewer QuickSupport 13.0.6447
- Change log not available for this version
TeamViewer QuickSupport 13.0.5640
- Change log not available for this version
TeamViewer QuickSupport 13.0.5058
- Change log not available for this version
TeamViewer QuickSupport 12.0.88438
- Change log not available for this version
TeamViewer QuickSupport 12.0.83369
- Change log not available for this version
TeamViewer QuickSupport 12.0.82216
- Change log not available for this version
TeamViewer QuickSupport 12.0.81460
- Change log not available for this version
TeamViewer QuickSupport 12.0.80984
- Change log not available for this version
TeamViewer QuickSupport 12.0.78716
- Fixed: Connection issues to Windows 10 Creators Update
- Fixed: In some cases, when connecting to the login screen of devices running the Windows 10 Creators Update (version 1703), a TeamViewer session could not be established. This has been fixed and you can connect to the device even if no user is logged in on the device
TeamViewer QuickSupport 12.0.78313
Bug fixes:
- TeamViewer now supports Connected Standby and Windows 10 Modern Standby
- The name of a Custom Module executable file can now freely be changed yet still the Custom Module dynamically applies the customization defined in the Management Console
- Start the TeamViewer Host app which is in the new "Eco mode" on an Android remote device
- Fixed a bug that displayed session tabs incorrectly in full screen mode
- Fixed a bug that prevented session tabs from being closed using the primary mouse key when using a left-handed
- Fixed a Bug where during a remote control session the windows key was sent.
- Fixed a bug where scaling within a remote control session influenced the visual appearance of the toolbar.
- Fixed a bug where a crash occurred if installation mode was 'Run only' and simplified user interface was activated.
- Fixed a bug where it was not possible to maximize the Computer & Contact-List.
- Solved some other issues which caused crashes
- Minor improvements and fixes
TeamViewer QuickSupport 12.0.77242
- Fixed a bug that caused Custom Modules to lose their customization after remotely updating TeamViewer
- Fixed a bug that caused the unattended access setup wizard to be displayed after remotely updating TeamViewer
- Fixed a bug that loading the chat room list stopped after some time
- Fixed a bug where the TeamViewer window jumped into focus and interfered with KeePass.
- Solved some other issues which caused crashes
- Minor improvements and fixes
TeamViewer QuickSupport 12.0.75813
- Now the last used window size and tab is automatically used when opening the main window using the new user interface
- Now there is a connection indicator added to the Computers & Contacts list using the new user interface
- Now there is a link from the simplified user interface to the connection reports in the Management Console
- Now the navigation in the new user interface is resizable
- Fixed a bug that caused TeamViewer to crash after setting the video source in the properties to "No Video"
- Fixed a bug that caused the session recording to freeze if the session was minimized
- Fixed a bug where the title in the title bar during a session did not display the configured name correctly
- Fixed a bug where TeamViewer 12.0.72365 crashed if the remote side closed the connection during a recorded session
- Fixed a crash on the remote side that occurred in some special cases when closing the connection
- Fixed a bug where the password could already be entered while the server connection was still established so that the password had to be entered again
- Fixed a bug that caused the wallpaper to be displayed after fast user switch was performed even if the "Hide wallpaper" option was activated
- Fixed a bug that caused a black remote control screen when performing fast user switch on a Windows Server 2016 machine
- Fixed a bug where sometimes a crash occurred when the feedback button was clicked using the new user interface
- Fixed a bug where no notification was displayed for incoming chat messages using the new user interface
- Fixed a bug where the password was not displayed correctly using the new user interface
- Fixed a bug where the player to view recorded sessions did not work properly
- Fixed a bug where the microphone was activated when the client started a Voice over IP call
- Fixed a bug where the microphone was activated when clicking the communication tab in the toolbar
- Fixed a bug where the TeamViewer Panel of the remote computer was lost after a paused recorded session was resumed
- Fixed a bug where the audio icon was missing within the TeamViewer Panel
- Fixed a bug within the Computers & Contacts list where collapsing the "nearby" group led to clearance of the list
- Fixed a bug where clicking on chat or service case notifications did not work
- Fixed a bug where the displayed icon for service cases inside the Notification Center was not correct
- Fixed a bug that caused a black remote control screen when setting the quality to grayscale
- Solved some other issues which caused crashes
- Minor improvements and fixes
TeamViewer QuickSupport 12.0.72365
- Fixed a bug where a black screen occurred when connecting to Windows Server, Windows 7 or Windows 10
- Fixed a bug that prevented the file transfer from being able to leverage full transfer speeds
- Fixed a bug where the reconnect information message box did not open after restarting the remote machine manually
- Fixed a bug where it was not possible to reconnect when restarting the remote machine during a "session code"-based session to a custom QuickSupport module
- Fixed a bug where it was not possible to assign a device to an account via the in session dashboard
- Fixed a bug where it was not possible to chat with a single participant during a meeting
- Improved scrolling behaviour in Computer & Contacts list using the new user interface
- Fixed a bug where the session code was still editable after it was closed in the new user interface
- Solved some other issues which caused crashes
- Minor improvements and fixes
TeamViewer QuickSupport 12.0.71503
- Fixed a bug that sometimes caused the connection to freeze during a file transfer
- Fixed a bug where the installation on a Windows Server 2008 R2 was not possible
- Fixed a bug where it was not possible to remotely install a custom Host when being connected to a QuickSupport
- Minor improvements and fixes
TeamViewer QuickSupport 12.0.71077
- Fixed a bug that Ctrl+Alt+Del was sometimes not transmitted when using the toolbar action
- Fixed a bug that devices were not assigned when they were installed via the MSI package
- Fixed a bug where setting a personal password for a device in the Management Console and using the TeamViewer client to connect did not work
- Fixed a bug that froze TeamViewer for several seconds after a connection was closed
- Fixed a crash that occurred when connecting to macOS Sierra
- Fixed a bug that sometimes crashed the remote computer when the screen resolution was changed
- Fixed a crash that sometimes occurred after transferring a file via clipboard
- Fixed a bug that prevented the custom QuickSupport from generating new passwords when triggered manually
- Fixed a bug where a black screen occurred when recording a remote control session to an Android Host
- Solved some other issues which caused crashes
- Minor improvements and fixes
TeamViewer QuickSupport 12.0.70155
- Fixed a bug that the remote connection screen was incorrectly scaled
- Fixed the COM-API
TeamViewer QuickSupport 12.0.70002
- Fixed a bug that the remote connection screen was blurred
- Fixed a bug that sharing files via file box did not work
TeamViewer QuickSupport 12.0.69740
- Fixed a bug that caused the TeamViewer host user interface to open after performing an automatic update from older versions than 11.0.66695
- Fixed a bug where the file transfer from a windows to a mac computer stopped working after overwriting files on the mac side
- Fixed a bug that caused the VOIP prompt to pop up automatically on the supporter’s side after the connection was established
- Fixed a bug where wrong timestamps were displayed in chat conversations
- Fixed a bug where a black screen was displayed after starting a remote connection
- Fixed a bug where sometimes a partner remained in the waiting room after sides were switched
- Fixed a bug where a second incoming connection did not display the supporter’s name in the server control but just the remote ID
- Fixed a crash which occurred after adding your own account to the whitelist
- Fixed a bug that prevented the inactive sessions timeout from functioning correctly
- Fixed a bug that caused the touch control input to not be possible after turning full screen on and off
- Fixed a bug where no incoming file transfer notification was displayed
- Fixed a bug where it was not possible to connect to a preferred initial screen
- Solved some other issues which caused crashes
- Minor improvements and fixes
TeamViewer QuickSupport 11.0.66695
- Fixed a bug that caused TeamViewer to freeze when opening the context menu in the Computer & Contacts list
TeamViewer QuickSupport 11.0.66595
- Change log not available for this version
TeamViewer QuickSupport 11.0.65280
- Change log not available for this version